Terms of Service

Effective Date: May 13, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the BookerAI platform, the website at booker-ai.net, and any related mobile or web applications (collectively, the "Service"). The Service is operated by BookerAI (the "Company," "we," "us," or "our"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

2. Service Description

BookerAI is a software-as-a-service platform that helps independent service professionals ("Pros," primarily barbers and other personal-service providers) manage appointments and lets clients ("Clients") discover and book those Pros. The Service also includes:

  • An online course marketplace for Pros and creators ("Courses") and an in-app community.
  • An AI assistant ("Greg AI") that can answer questions and help manage bookings.
  • Optional payment processing, SMS / email / push notifications, and analytics.

BookerAI is a technology platform; we do not provide barbering, cosmetology, or any other personal-care services ourselves.

3. Eligibility

You must be at least 18 years old to create an account and use the Service independently. Users between 13 and 17 may use the Service only with verifiable parental or legal-guardian consent. The Service is not directed to and may not be used by children under 13. If we learn that a user is under 13, we will terminate that account and delete the associated data in accordance with the Children's Online Privacy Protection Act (COPPA).

Pros who use the Service to offer regulated services (including but not limited to barbering, cosmetology, esthetics, or massage) must hold a current, valid license where required by the jurisdiction in which the services are performed. You represent and warrant that you are in compliance with all applicable licensing, health, and safety laws.

4. Account Registration & Responsibilities

You agree to provide accurate, current, and complete information when creating an account and to keep that information up to date. You are responsible for safeguarding your password and for all activity that occurs under your account. You must notify us immediately at security@booker-ai.net if you suspect unauthorized use of your account.

You agree not to:

  • Use the Service for any unlawful, fraudulent, or harmful purpose.
  • Impersonate any person or business, or misrepresent your affiliation with a person or business.
  • Interfere with, probe, scrape, or disrupt the Service or any networks or servers used to provide it.
  • Reverse-engineer or attempt to extract source code, except where applicable law forbids the restriction.
  • Upload content that infringes third-party rights, is obscene, harassing, or otherwise unlawful.
  • Use the Service to send spam, unsolicited marketing messages, or to harvest contact information.

5. Booking Conduct

Appointments scheduled through the Service form a direct relationship between the Pro and the Client. You agree not to create fake bookings, fraudulent listings, or fake reviews. Pros set their own services, prices, cancellation policies, no-show fees, and refund policies. BookerAI is not a party to the underlying service contract and is not responsible for the performance, quality, or non-performance of any Pro or Client.

6. User-Generated Content License

You retain ownership of the content you upload to the Service ("Your Content"), including profile photos, gallery images, reviews, course materials, community posts, and notes. By uploading Your Content, you grant BookerAI a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for formatting/optimization), display, perform, distribute, and otherwise use Your Content solely to operate, provide, promote, and improve the Service. You represent that you have all rights necessary to grant this license and that Your Content does not violate any third-party rights or applicable law.

If Your Content includes images of identifiable individuals, you represent that you have obtained any necessary releases or consents from those individuals to allow display on the Service.

7. AI Features (Greg AI)

The Service includes Greg AI, an artificial-intelligence assistant. You are interacting with an AI, not a human. Greg AI is powered by third-party large language models (currently Google Gemini) and may generate inaccurate, incomplete, or outdated information. Output should be treated as a starting point, not professional advice. Always verify any AI-generated booking, pricing, medical, legal, or financial detail before acting on it. We may store Greg AI conversations to operate, debug, and improve the Service, as described in our Privacy Policy. This disclosure is intended to comply with the California Bolstering Online Transparency Act (Cal. Bus. & Prof. Code § 17940 et seq., "SB 1001").

8. Payments

Payments on the Service are processed by Stripe, Inc. and (on iOS) by Apple, Inc. via In-App Purchase. BookerAI does not store full credit-card numbers; that information is collected and stored by the payment processor. By using a payment feature you also agree to the payment processor's terms.

Refunds for services performed (or not performed) by a Pro are governed by that Pro's published cancellation/refund policy. BookerAI does not control or guarantee those refunds. Where BookerAI's Stripe Connect platform facilitates payments between Clients and Pros, BookerAI may retain a platform fee (currently 1.5% of the transaction). This fee may change with notice.

Chargebacks, fraudulent disputes, or other payment abuse may result in suspension or termination of your account and forfeiture of pending payouts.

9. Subscriptions

BookerAI offers paid subscription plans (such as "BookerAI Pro"). Subscriptions auto-renew at the end of each billing period at the then-current price unless cancelled at least 24 hours before renewal. You can cancel anytime through your account settings, the Stripe billing portal, or — for iOS subscribers — your Apple ID Subscription settings. On cancellation, paid features remain available through the end of the current billing period. Pro-rata or partial refunds are issued only at BookerAI's sole discretion or where required by law. Apple App Store purchases must be refunded through Apple's Report a Problem page.

10. Independent Contractor / Marketplace

Pros are independent professionals, not employees, partners, agents, or franchisees of BookerAI. BookerAI does not control or direct how a Pro performs services, does not set prices for Pros' services, and does not guarantee any specific booking volume or income. Nothing in these Terms creates an employment, agency, partnership, joint-venture, or franchise relationship between BookerAI and any user.

11. No Warranty

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, AND QUIET ENJOYMENT. WE MAKE NO WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT GREG AI'S OUTPUTS ARE ACCURATE OR RELIABLE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THESE EXCLUSIONS MAY NOT APPLY TO YOU.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BOOKERAI AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, WHETHER BASED IN CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS (USD $100) OR (B) THE FEES YOU PAID TO BOOKERAI IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to defend, indemnify, and hold harmless BookerAI and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from or related to (a) your use or misuse of the Service; (b) Your Content; (c) your violation of these Terms or applicable law; or (d) your infringement of any third party's rights.

14. DMCA / Copyright

BookerAI respects intellectual-property rights and responds to clear notices of alleged copyright infringement under the Digital Millennium Copyright Act ("DMCA").

To submit a takedown notice, send a written communication to our designated agent that includes all of the elements required by 17 U.S.C. § 512(c)(3):

  1. A physical or electronic signature of the rights owner or authorized agent.
  2. Identification of the copyrighted work claimed to have been infringed.
  3. Identification of the material to be removed and information reasonably sufficient to locate it (e.g., URL).
  4. Your contact information (name, address, telephone, email).
  5. A statement that you have a good-faith belief that the disputed use is not authorized by the rights owner, its agent, or the law.
  6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act on behalf of the rights owner.

Designated Agent: DMCA Agent, BookerAI
Email: dmca@booker-ai.net

We will respond to valid notices in accordance with the DMCA. We may terminate the accounts of users who are repeat infringers. Counter-notices may be submitted to the same agent and must include the elements required by 17 U.S.C. § 512(g)(3).

15. Termination

You may stop using the Service at any time and may delete your account through your account settings or by emailing privacy@booker-ai.net. We may suspend or terminate your account if we reasonably believe you have violated these Terms, created risk for BookerAI or other users, or for prolonged inactivity. Sections that by their nature should survive termination (including UGC license for content already shared with others, indemnification, limitation of liability, arbitration, and governing law) will survive.

16. Governing Law & Arbitration

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Binding individual arbitration. You and BookerAI agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in English. Either party may bring an individual claim in small-claims court instead of arbitration if the claim qualifies.

Class-action waiver. YOU AND BOOKERAI EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION, CLASS ARBITRATION, OR REPRESENTATIVE ACTION.

30-day opt-out. You may opt out of this arbitration agreement by emailing legal@booker-ai.net with the subject line "Arbitration Opt-Out" within 30 days of first accepting these Terms. Opting out will not affect the rest of these Terms.

17. Changes to Terms

We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by posting the updated Terms on this page and, where practical, sending a notice to your account email or in-app. Continued use of the Service after the new Terms take effect constitutes acceptance.

18. Contact

Questions about these Terms? Email legal@booker-ai.net. Mailing address: BookerAI, [Street Address], [City, State ZIP], United States.

Effective Date: